Maile Newgen: Client Advocate, Ambassador, Outreach Volunteer
What is your full name?
Maile Newgen
What is your job title at the WCA?
Ambassador/Client Advocate
What do you do in your job at the WCA?
Outreach and direct client services.
How long have you been with the WCA?
June, 2015
Where did you work prior to joining the WCA team?
Johnny’s Fit Club
What do you find most rewarding about your work at the WCA?
Leaving an abusive relationship is not always easy, and the WCA gives a lot of support to those willing to take that first step. It is an immensely gratifying feeling to be a part of that process, whether it’s sharing resources or personally helping someone in a crisis.
How have you changed or grown as a person through your work here?
Being a client advocate at the WCA has taught me how to be a better listener, compose myself calm and collectively, and how to deal with a crisis in a nurturing but neutral manner.
Is there a memorable moment or story that you’d like to share that you have experienced at the WCA?
While I can honestly say I have not made too memories with the WCA just yet, my most fond memory was during an all staff meeting. I had worked a few very difficult shifts that were rather intimidating, and when I saw how many people were there to serve the same cause, the energy in the room felt incredibly strong. It reminded me why I was there, and it was comforting to know that no matter what part of the WCA we served, we are all in it together.
